SHIPPING
& returns
Shipping Policy
Of course we pack our items with the most love and care, to make sure it gets to your doorstep safe and sound. Most of our packing materials are reused as much as we can. Standard shipping in the Netherlands is €5,45 when picked up at a DHL parcel point or €6,45 when shipped to your home address. If you would like to insure your shipping, this is possible. Insured shipping to your home is €8.95. We pack every item very (very!) secure, but in case an item breaks it's insured and you will receive your money back easily.
For countries outside of the Netherlands there's individual shipping rates. These will be calculated during check-out. If you'd like to pplace an order but there's no shipping options to your country available via the website, please get in touch with me via instagram or email info@studiomarigold.nl for a shipping quote.
Free shipping in the Netherlands and Belgium is offered on all orders over €75. All items will be dispatched with DHL within 1 to 3 workdays, unless stated otherwise.
Pick up is free of charge. This can be done at our address in Oirschot or Rotterdam.
Return & Exchange Policy
Returns
From the moment your order has been delivered to you, you have 14 days to request a return. Discounted items are not eligible for a return.
The costs for returning your purchase are for your own account, but we are able to help you in the shipping process. It is also possible to drop the item off at our address in Oirschot or Rotterdam.
The item(s) need(s) to be returned undamaged in original packaging. Please get in touch with info@studiomarigold.nl first before returning an item. We will only take on returns when we've been notified via mail beforehand. As soon as the item is returned, you will be notified within 3 working days when it's arrived whether you are elligible for a return.
Refunds
Once the item has been received and inspected, we will get in touch wether the refund is approved or not. Where you get your refund depends on which payment type you used for your online purchase, e.g. PayPall or iDeal. We repay you within 3 working days from the moment we processed your return, but please keep in mind there's also a possible proccessing time at your bank.